Broker Update, April 24, 2026
How to get help faster when you call GVR
If you have called us recently, you have likely heard our AI-assisted phone system in action. With it now in place, the next step is making it work for you.
This system is designed to connect you with the right support faster. But how you interact with it can make a difference in how quickly you get where you need to go.
When you call, you do not need to know the right department or staff member. Instead, describe your issue in your own words. The system uses that information to connect you to the right person.
For example:
- “I need help with my listing”
- “I want to register for a course”
- “I have a question about my invoice”
- “I’m having trouble with my CMA”
If your issue is technical and requires assistance from a specialist, you may be asked to set up an appointment for a callback starting this Monday, April 27. Our goal is to offer same-day appointments where possible.
This new process will help keep our phone lines available, while giving our support specialists the time they need to resolve your technical issues.
That means we will connect you with the right person without long hold times or repeated explanations, so you can spend more time on your business and less time waiting on the phone.
I understand that there are frustrations around the new system, and there are always growing pains when new systems are implemented. Our goal is not to replace human connection. It is to make it easier to reach the right one. I appreciate your patience as the system refines and matures.
Stay vigilant when meeting clients for the first time
A female member recently endured a terrifying ordeal when meeting a 'client' for the first time.
After filling in for a colleague and meeting the client 'Ershad' at one of his Surrey properties, he attempted to confine her to a locked basement, touching her often and making inappropriate comments. He also claimed her vehicle had been towed while speaking to another person over the phone.
The member was able to extricate herself from the situation and, after reporting the incident, discovered that 'Ershad' is known to police and has an open file.
If you’re contacted by this person, do not engage with them. If you’ve been victimized by this person, contact Surrey RCMP.
Here are some security tips all members should consider.
Save more when you register as a team for PacificWest 2026
Registration for PacificWest 2026 is now open, and if you’re planning to attend with your team, there’s an easy way to save even more. Register as a group of 10 or more and save 20 per cent!
It’s a simple way to bring your team together while getting more value from your registration.
PacificWest is designed to help you and your team gain practical insights, sharpen your skills, and stay ahead in a changing market.
Attending as a group means you can:
- align on new strategies and ideas
- share key takeaways across your team
- strengthen collaboration and team performance
- earn six PDP self-directed hours for each attendee if you attend both days
To learn more about group packages or to register your team, visit our group registration site.
Share the TELUS Partner Program with your clients and win a WestJet voucher or a PDP course
Our new partnership with TELUS just got even more exciting!
From April 20 through June 30, every time one of your clients visits telus.com/GVRWelcomeHome and schedules a callback, you will be entered into a draw to win one of these amazing prizes. All your client has to do is input your name in the ‘Realtor Name’ field of the lead form.
Watch the latest episode of Broker’s Corner for more details on the contest and our partnership with TELUS.
Our TELUS partnership connects your clients with the home services and solutions they need, right at the moment in their home-buying journey when it matters most. By visiting telus.com/GVRWelcomeHome, your clients can explore exclusive offers and considerable savings on TELUS services, making their move smoother and more affordable.
Learn more about the contest here.
Two motions pass at CREA’s 2026 AGM
The Canadian Real Estate Association (CREA) recently held their annual general meeting (AGM) in Ottawa. Delegations from boards and associations across Canada were in attendance, including GVR’s.
Two financial motions presented during the meeting passed: A cost-of-living adjustment to CREA dues, and special assessments in 2027 and 2028 to bolster CREA’s Legal Defense Fund.
Brokers – get your office teams ready for golf June 4
GVR is jointly sponsoring the 2026 Industry Golf Classic Thursday, June 4 at the GreenTee Country Club Westwood Plateau in Coquitlam with other industry partners.
Get your office group together for a fun day of golf and networking with others from across BC’s real estate landscape, capped off by a delicious dinner!
Learn more and register today!
Constant Contact, a new member benefit, is coming your way
Constant Contact is one of the world's leading digital marketing platforms, trusted by over 500,000 businesses. For real estate professionals, it's a simple, professional way to stay connected with your database, promote your listings, and build the kind of consistent presence that drives repeat and referral business.
As a GVR member, you will soon have complimentary access to get started on the platform — no cost, no complicated setup.